Custom Itinerary

Privacy Policy

Last Updated: September 17, 2026

Welcome to Lanka Best Trips . We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy explains how we collect, use, disclose, and safeguard your details when you visit our website (https://lankabesttrips.com/) or use our tour booking services.

1. Information We Collect

We collect information that you provide directly to us when planning, inquiring about, or booking travel services:

  • Personal Details: Full name, date of birth, nationality, passport details (when required for hotel bookings, train reservations, or wildlife permits).
  • Contact Information: Email address, phone number, WhatsApp contact number, and country of residence.
  • Travel Preferences & Booking Details: Flight arrival/departure schedules, travel dates, accommodation choices, dietary restrictions, emergency contact details, and custom itinerary requests.
  • Payment Information: Transaction details, billing addresses, and payment confirmation IDs. (Note: We do not store full credit card numbers or sensitive banking credentials on our servers; payments are processed securely via certified third-party payment gateways).
  • Automatically Collected Data: IP address, browser type, device information, pages visited, and browsing behavior gathered through standard cookies and tracking technologies to improve our site performance.

2. How We Use Your Information

We use the information we collect for specific, legitimate business purposes:

  • To Deliver Travel Services: Finalizing hotel reservations, arranging private transport, securing entrance tickets (safaris, cultural sites, train passes), and providing chauffeur-guide services.
  • Customer Support & Communication: Responding to your inquiries, sending customized itinerary quotes, sending booking confirmations, and providing 24/7 on-tour assistance.
  • Service Personalization: Tailoring tour packages, vehicle assignments, and routes according to your preferences and safety requirements.
  • Security & Legal Compliance: Preventing fraudulent transactions and complying with Sri Lankan tourism regulations and statutory reporting requirements.
  • Marketing (Optional): Sending newsletters or promotional offers only if you have explicitly opted in to receive them. You can opt out at any time.

3. Sharing and Disclosure of Information

We never sell, trade, or rent your personal data to third-party marketers. We only share necessary information with trusted partners to execute your trip:

  • Direct Service Providers: Partner hotels, resorts, safari jeep operators, train booking agents, and your assigned chauffeur-guides solely for logistics and guest identification.
  • Payment Gateways & Financial Institutions: Secure payment processors handling your online transactions.
  • Legal and Regulatory Authorities: Government bodies, law enforcement, or immigration authorities if required by Sri Lankan law or to protect traveler safety.

4. Data Security

We implement robust administrative, technical, and physical security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. All digital transmissions containing sensitive details are protected via SSL (Secure Sockets Layer) encryption technology.

5. Cookies and Tracking Technologies

Our website uses cookies to enhance your browsing experience, remember your preferences, and analyze site traffic via analytics tools. You have the option to disable cookies via your internet browser settings, though doing so may limit access to certain features on our site.

6. Your Data Rights

Depending on your jurisdiction (including GDPR compliance for visitors from the UK and European Union), you have the right to:

  • Request access to the personal data we hold about you.
  • Request correction of inaccurate or incomplete information.
  • Request deletion of your personal data when it is no longer needed for booking records or legal obligations.
  • Withdraw consent for promotional communications at any time.

To exercise any of these rights, contact us using the details below.

7. Third-Party Links

Our website may contain links to external sites (such as the official Sri Lanka Immigration ETA portal, attraction websites, or social media pages). We are not responsible for the privacy practices or content of these third-party platforms. We encourage you to read their individual privacy policies.

8. Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in our operational practices or legal regulations. The updated date at the top of this page indicates the latest revision.

9. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your data, please contact us: