Custom Itinerary

Terms & Conditions

Terms & Conditions

Last Updated: September 17, 2026

Welcome to Lanka Best Trips (“we,” “us,” or “our”). These Terms & Conditions govern all bookings, itineraries, transport services, and tour arrangements made through our website (https://lankabesttrips.com/) or via direct communication with our travel specialists.

By requesting a quote, confirming an itinerary, or paying a deposit, you agree to comply with and be bound by the following terms.

1. Booking & Reservation Confirmation

  • Inquiry & Proposal: All tour quotes, route suggestions, and itinerary estimates are subject to availability at the time of booking.
  • Booking Confirmation: A reservation is considered confirmed only after we receive the agreed advance deposit and issue an official written booking confirmation via email or WhatsApp.
  • Accuracy of Information: You are responsible for providing correct traveler details (names as shown on passports, arrival/departure flight numbers, room preferences, and contact information). Lanka Best Trips is not liable for issues arising from incorrect details supplied by the client.

2. Payment Terms

  • Advance Deposit: A non-refundable deposit (typically 20% to 30% of the total tour cost, depending on hotel requirements and season) is required to secure vehicle allocations, chauffeur bookings, and hotel rooms.
  • Balance Payment: The remaining balance must be settled either prior to arrival via our secure payment gateway or upon arrival on Day 1 of your tour, as agreed in your booking invoice.
  • Payment Methods: Payments can be made via authorized online credit/debit card processing, direct international bank transfer, or cash (major foreign currencies such as USD, EUR, GBP, or LKR at the prevailing central bank exchange rate).
  • Transaction Fees: Any bank transfer fees or merchant processing charges levied by your card provider are the responsibility of the traveler.

3. Cancellations, Amendments & Refunds

Cancellations by the Client:

All cancellation requests must be sent in writing via email or official WhatsApp. We believe in complete travel flexibility: you do not need to pay the full tour amount before arriving in Sri Lanka, and payments made directly to us remain refundable.

  • Pay Upon Arrival: You only pay a minimal advance commitment fee or small token deposit to secure your dates; 100% of the remaining balance is collected conveniently in person after you arrive in Sri Lanka on Day 1.
  • 100% Refundable Agency Fees: If your plans change, any advance payments made directly to Lanka Best Trips are 100% refundable when cancelled up to 48–72 hours prior to arrival. No internal cancellation penalties or hidden processing charges.
  • Third-Party & Hotel Costs: You are never required to pay 100% of hotel or third-party expenses upfront through us unless a specific boutique property mandates a pre-payment. In the event of a cancellation, you are only responsible for actual, non-recoverable direct costs levied by third parties (such as non-refundable pre-issued express train tickets or specific strict hotel cancellation window penalties). Everything else is released at zero cost to you.
  • Free Rescheduling: If your flight is delayed or you need to shift your dates, you can postpone or reschedule your tour dates free of charge (subject to seasonal vehicle and driver availability).

Amendments by the Client:

We will do our utmost to accommodate itinerary changes, route adjustments, or date shifts. Any additional costs imposed by hotels, transport logistics, or ticket re-issuing will be billed to the client.

Cancellations or Changes by Lanka Best Trips:

In rare cases involving extreme weather, road closures, or safety concerns, we reserve the right to alter routes or substitute equivalent hotels/activities. If we must cancel an entire tour due to unforeseen operational failures on our end, you will receive a full refund of all amounts paid to us.

4. Inclusions & Exclusions

  • Standard Inclusions: Private air-conditioned vehicle with fuel, parking fees, highway tolls, licensed English-speaking chauffeur-guide (including driver accommodation and meals), airport transfers, and reserved hotels/meal plans as stated in your voucher.
  • Standard Exclusions: International flight tickets, entry visa/ETA fees, travel insurance, monument/site entrance tickets (unless bundled into the agreed package), personal expenses (laundry, telephone calls, alcoholic beverages), and discretionary gratuities/tips.

5. Travel Insurance & Health

  • Mandatory Insurance: We strongly advise all clients to purchase comprehensive international travel insurance covering trip cancellation, medical emergencies, hospital stays, baggage loss, and repatriation prior to departing for Sri Lanka.
  • Health & Fitness: Travelers must ensure they are medically fit for chosen activities (e.g., Sigiriya rock climbing, trekking, wildlife safaris). Please notify us in advance of any mobility limitations or severe dietary allergies.

6. Travel Documents, Passports & Visas

  • Travelers are solely responsible for ensuring their passports hold at least 6 months’ validity beyond the intended departure date from Sri Lanka.
  • Visitors must hold a valid Sri Lankan Electronic Travel Authorization (ETA) or tourist visa prior to boarding their flight. We bear no liability if immigration authorities deny entry.

7. Limitation of Liability

  • Lanka Best Trips acts as an organizer and intermediary between travelers and independent service providers (hotels, safari jeep companies, boat operators, railways).
  • While we partner only with reputable providers, we are not liable for any injury, loss, property damage, delay, or irregular service caused by third-party negligence, vehicle mechanical breakdown, labor disputes, or natural occurrences.
  • Our total liability under any claim arising from our services is strictly limited to the total amount paid by the client for the tour package.

8. Force Majeure

We accept no liability and will issue no compensation or refund where performance of our obligations is prevented or affected by events of “Force Majeure.” This includes, but is not limited to: war, threat of war, civil strife, terrorist activity, natural disasters, severe weather conditions, pandemics, government travel advisories, strikes, or border closures.

9. Conduct & Local Laws

Travelers are expected to respect local customs, religious traditions, and cultural heritage sites (including adhering to modest dress codes at temples and following national park wildlife guidelines). We reserve the right to terminate tour arrangements for any client whose behavior causes danger, distress, or severe disruption to others, with no refund.

10. Governing Law & Jurisdiction

These Terms & Conditions are governed by and construed in accordance with the laws of the Democratic Socialist Republic of Sri Lanka. Any legal disputes shall be subject exclusively to the jurisdiction of the courts of Sri Lanka.

11. Contact Us

For questions or clarifications regarding our terms, Contact Us: